Tbilisi (GBC) - The number of dissatisfied customers of commercial banks (including microbanks) has decreased.

According to the statistics of the National Bank of Georgia for the last reporting month (February), the regulator received 1,902 complaints from customers dissatisfied with banks.

As of  the statistics of the National Bank of Georgia, the largest number of customer complaints - 1,111 (58.4% of total complaints) - were caused by dissatisfaction with current account/debit card services.

The largest number of complaints among borrowers is expressed regarding the terms of consumer loans. The number made up 263 complaints, 10 fewer.

Number of complaints by services: /02/2025/

Loans By Purpose

Number

Consumer

   263

Auto loan

    10

Installment

    50

Overdraft

    16

Credit Card

    73

Business Loan

    58

Mortgage

    37

Pawn Shop

      6

 

Source: Commercial Banks 

Banks considered 1,009 complaints ungrounded. 376 were responded to by the complaining client. 512 applications are still under review.