Tbilisi (GBC) - Complaints to banks are increasing. Some clients are dissatisfied with service conditions, some with increased loan rates, a certain category of borrowers who have passed the fixed-rate period and switched to variable (e.g., receiving the refinancing or Tiber rate) are dissatisfied with the suddenly increased interest rate, including foreign currency borrowers.

Among the complainants are general mortgagees, for whom the servicing bank increased the collateral requirement for the next tranche, requiring alternative real estate of a family member to be secured.

According to H1/2026 statistics, there are 15,600 (H1/2025 - 13,700, +14%Y.Y) complaints from dissatisfied clients with banks (including microbanks).

Number of claims by product: H1/2026/ 

 

Complaints regarding products 

Current Accounts/ cards

   9 870

Consumer Loans

   1 700

Instalment

      510

Credit Card

     460

Mortgage

     315

Source: Commercial Banks’ Report