Tbilisi (GBC) - The Georgian Competition and Consumer Agency has released its consumer rights protection results for the ten months period of 2025.

Over the first ten months of 2025, the Agency received 1123 applications and handled 3560 calls, representing a 57% increase in applications compared to the same period last year.

During the reporting period, the Georgian Competition and Consumer Agency (GCCA) identified 145 violations of consumer group rights in 222 cases. Due to non-compliance with obligations imposed by the GCCA, 68 traders were fined in 111 cases, with total penalties amounting to 117 283GEL. For consumer protection, 132 commitment agreements were signed in 147 cases, where traders committed to modifying their internal business policies and restoring the rights of affected consumers who suffered due to unfair business practices.

Of the applications received, 65% were related to online trading, while 35% concerned in-person purchases. According to regions, Tbilisi continues to lead with 79%, followed by Adjara with 5%, Imereti 5%, Kakheti 2%, Kvemo Kartli 2% and other regions.

Based on ten-month data, the demand for a refund is 370, the repair or replacement of defective items is 364, 198 for restoring the right to a defective service, ensuring delivery of goods within the stipulated period 74, 36 related to the prohibition of misleading practices, and the rest is 81.

According to the statistics, by sector, 73% is the wholesale and retail sector, transport and warehousing 10%, the arts, entertainment, and recreation sector accounted for 5%, and other activities represented 12% of the total.