Tbilisi (GBC) - Technological advancements and artificial intelligence continue to reshape the financial services sector, - according to TBC Bank Group PLC. In recent years, the group has developed robust in-house digital platforms, significantly advancing the digitalisation of our products and processes. The Bank’s modern, cloud-based data platform continues to provide a trusted, secure, and unified foundation for analytics, governance, and innovation across the organisation.
In 2025, TBC Bank advanced to the next stage of its data and AI transformation, transitioning from experimentation to large-scale impact through several key initiatives. GenAI-powered chatbots, launched in the third quarter of 2025, now handle over 100,000 interactions per month with a 50% offloading rate. Internally, more than 70 workflows, from document processing to reporting, are already automated or AI-assisted.
In addition, TBC Bank Group deployed eight RAG-based (Retrieval-Augmented Generation) knowledge bases, which offer instant access to verified institutional knowledge across key functions, including risk, legal, operations, and HR.
“Together, these advancements demonstrate how data and AI capabilities are now deeply embedded in TBC Bank’s operating model, delivering tangible impact across customer experience, efficiency, and decision making”, - TBC PLC declares.
In addition, TBC further strengthened its cybersecurity capabilities to support resilient digital growth and expansion. Development teams were empowered through secure coding trainings, promoting a culture of secure-by-design engineering. The group-level Security Operations Centre capabilities were enhanced with advanced threat intelligence, enabling faster detection and response to emerging threats.